Privacy Policy

Information we collect

When you submit an enquiry through our website (for example, our “Get a Fixed Price” form), we collect the information you provide, which may include:

• your name, email address and phone number;
• the suburb or postcode where you plan to build; and
• details about your project, such as the type of build, how far along you are, and your timeline.

We also automatically collect certain technical and usage information when you visit our site using cookies and similar technologies — such as your device and browser type, the pages you view, and advertising identifiers that help us measure and improve our advertising (see “Cookies and advertising” below).

How we use your information

• to respond to your enquiry and prepare an indicative price or quote;
• to provide, manage and improve our building services;
• to contact you about your enquiry and, from time to time, about our services and offers that may interest you (marketing); and
• to measure and improve our website and advertising.

Where we contact you for marketing, you can opt out at any time using the unsubscribe option in the message or by contacting us.

Cookies and advertising

Our website uses cookies and similar technologies, including analytics and advertising services provided by Google, Meta (Facebook and Instagram) and Microsoft. These help us understand how visitors use our site and measure the performance of our advertising, including conversion tracking and building audiences for future campaigns. You can control cookies through your browser settings, and you can review the privacy policies of Google, Meta and Microsoft for how they handle data.

How we share your information

We do not sell your personal information. We share it only where necessary:

• with trusted service providers who help us operate our business — for example, secure data hosting and customer-relationship management systems — who are bound by confidentiality and may only use your information to provide services to us;
• with our marketing, advertising and analytics partners — including agencies we engage to run our campaigns, manage enquiries and measure results, and the platforms described above (such as Google, Meta and Microsoft) — who are bound by confidentiality and may only use your information to provide those services to us;
• with our professional advisers, or with any party involved in a sale, merger or restructure of our business;
• with your consent, or where otherwise required or permitted by law.

Storage, security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep your personal information for as long as needed to provide our services and meet our legal obligations. After that, your information may be archived in a secure database and retained for record-keeping — not actively used — until it is deleted.

Your rights

You may request access to, or correction of, the personal information we hold about you, or make a privacy complaint, by contacting us using the details below. We will respond in accordance with the Australian Privacy Principles.

Contact us

Ozcan Construction Group Pty Ltd (ABN 39 149 255 854)
21/27 Graystone Crt, Epping VIC 3076
Email: info@ozcangroup.com.au

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above.